Play Hold Tone and Play Hold Tone Delay
Last modified date: 2017/01/13 views: 1173
Description

When putting someone on hold, sometimes users may forget they are still on a call and keep the other site waiting if there is no voice notification to remind them.

Scenario: I am trying to get my T46G phones to play a short beep every 60 seconds when a call is on hold to remind the person that they have placed someone on hold.

 


Resolution

Yealink phones support to configure a hold tone and hold tone delay so that customers can hear they are holding somebody. Please refer to following methods to configure it:

 

 

1.      Configuration via web interface:

Please login to web interface of your phone and going to FeaturesàGeneral Information. Enable the feature and configure the delay duration you want. Default value is 30 seconds.

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2.      Configuration via auto provision. Auto provision parameters are:

 

·         features.play_hold_tone.enable   ##it enables or disables the phone to play a warning tone when you are holding someone. Default value is 1##

·         features.play_hold_tone.delay    ## It configures the interval (in seconds) at which the IP phone play a warning tone when there is a call on hold. Default value is 30s, value ranges from 3-3600 seconds##


More Information

For more information, please refer to guide below:

Yealink_SIP-T46G_User_Guide_V81_20.pdf   


Product Type
W52P , W56P
Version
ALL
200/200
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