SIP-How to Get Correct Syslog Config.bin and pcap on V80 or Higher
Last modified date: 2017/12/29 views: 213
Description

When reporting issues to Yealink support, you are expected to send pcap, syslog (level 6) and config.bin together with detail issue description. The FAQ shows how to get these files in bundle from phone. 

Resolution

Please follow the steps below:


1. Go to Settings -> Configuration page.

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2. Drop down the page and you will see Export All Diagnostic Files option.


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3. Press Start. Then start to reproduce the problem.

    Note: when you press Start, the syslog level will be automatically set to 6. 


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4. After finishing test, press Stop and then Export. You will get a file, named allconfig.tar with syslog, pcap and config.bin. Please export it immediately after testing, just in case the messages been overwritten. 

More Information

Version: 


T48G/S, T46G/S, T42G/S, T41P/S, T40P, T29G, T27P/G, T23P/G, T21(P) E2, T19(P) E2 with V80 or higher, other models with V81 or higher.


Product Type
CP860 , SIP-T58V , SIP-T58A , SIP-T56A , SIP VP-T49G , SIP-T48S , SIP-T48G , SIP-T46S , SIP-T46G , SIP-T42S , SIP-T42G , T4S , SIP-T41S , SIP-T41P , SIP-T40G , SIP-T40P , SIP-T29G , SIP-T27G , SIP-T27P , SIP-T23G , SIP-T23P , SIP-T21(P) E2 , SIP-T19(P) E2 , W56P , W52P
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