SIP-How to Export pcap to Wireshark
Last modified date: 2017/12/25 views: 132
Description

In some cases, you are not able you get pcap from phone local or pcap exported from phone may not contain sufficient information for troubleshooting, like network issue/reboot issue. In this case, we will suggest you exporting the pcap to Wireshark. 

Resolution

Please follow the steps below:

1. Enable Span to PC feature under Network -> Advanced page. 


 31.jpg

 32.jpg

2. Connect PC port of the Yealink phone to your PC and Internet port to network. 


3. On Wireshark, press Start. Then, repeat the steps on phone to reproduce the issue. All the pcap will be recorded. Hit Stop to stop trace after test. 

In this step, you will see messages, like dhcp, sip, rtp.. please make sure the wireshark has record a complete process. 

 33.jpg


4. Save the file and send to Yealink support.

    34.jpg

More Information

Dect phones W52P/W56P/W60B not included. 

Product Type
CP860 , SIP-T58V , SIP-T58A , SIP-T56A , SIP VP-T49G , SIP-T48S , SIP-T48G , SIP-T46S , SIP-T46G , SIP-T42S , SIP-T42G , T4S , SIP-T41S , SIP-T41P , SIP-T40G , SIP-T40P , SIP-T29G , SIP-T27G , SIP-T27P , SIP-T23G , SIP-T23P , SIP-T21(P) E2 , SIP-T19(P) E2
Version
All
200/200
Please login to post your comment