【USB Speakerphone】How to get correct diagnostic files from Yealink CP900 & CP700
Last modified date: 2020/09/18 Views: 219
Description

When reporting issues to Yealink support, you are expected to send syslog (level 7) and audio together with detail issue description. The FAQ shows how to get these files in bundle from Yealink CP900 & CP700.


Resolution


Exporting the Log to the Local System

1.       Connect your CP900/CP700 to the PC which should installed Yealink USB connect. (If you didn’t install it, please refer the FAQ to install it first: How to install Yealink USB connect);

2.       Open Yealink USB connect then go to Device Diagnose, then you can see the following interface:

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The Log Level is 7 by default, you don’t needed to set it anymore.

 

For audio problem:

1)      Go to Collect audio. Firstly, select Change Folder to select the desired directory from the local system. Then start to catch audio file, then try to reproduce the problem. After the problem appeared again, click Stop. Then go to the path to find the log file.

Note: Collect audio can only collect 1 hour audio.

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2)      After export the audio file, then please go to Log Collect to export log file. Firstly, select Change Folder to select the desired directory from the local system. Then please click Export log.

Note: The Log Collect can only collect 2 Hours log, if beyond 2 Hour, previous files will be cleared.

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For other problems:

1)      Try to reproduce the problem first;

2)      After the problem appeared again, stop it and export the Log Collect file.

Note: The Log Collect can only collect 2 Hours log, if beyond 2 Hours, the previous log will be cleared.

Uploading the Log to the DM Server

If you have configured the DM server, the log will be uploaded to the corresponding server. Procedure

1)       Go to Device Diagnose > Log Collect.

2)       Click Upload Log

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More Information

If there are any other questions, please feel free to contact with ticket.yealink.com.


Product Type
USB Speakerphone CP900 , USB Speakerphone CP700
Version
100.0.0.35 or higher
200/200
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