How to Deal With a W52P Base Problem
Last modified date: 2016/06/22 Views: 12662
Description

There are three indicators on the base station, only when three indicators all light solidly the W52P can work normally. Sometimes, not all indicators light up and W52P can’t work.


Cause

Hardware Problem, network environment


Resolution


1.   Plug a working power supply to W52P, if the power indicator doesn’t light up it should be a hardware problem, please go to step 7.

2.   Connect a network cable to the base, it will flash.

3.   There are three cases.

a)   If the network indicator light up solidly, it means that the W52P successfully is connected to network, you can register a handset now. After registering a handset, the three indicators will light up solidly.

b)   If the network indicator doesn’t light up at all, go to step 4, try a base hard reset.

c)   If the network indicator won’t light up solidly but flashes continually, it means that the W52P can’t get an IP address, go to step 4.

4.   Try connecting the W52P to another working switch port, if the network indicator still flash, please try a hard reset. [How to do a base hard reset]

How to do a base hard reset? Please follow the steps below.

4-1. Disconnect the power adapter.

4-2. Long press the paging key and reconnect the power adapter.

When base station finishes reset, the power indicator LED, network status LED and

registration LED illuminate in sequence. System PIN and all individual settings are

reset to factory defaults. Handset registrations will also be cleared after base

station reset.

5.    If it doesn’t solve the problem it should be a hardware problem.

6.    Please contact your vendor or local distributor and send the problem description for help.

7.    If you can't get a support from them, please send an email which include problem description, test result, your country, phone SN number to ticket.yealink.com


Product Type
W52P
Version
All
200/200
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