Introduce the 2 methods to achieve BLF Pickup function.
Let our customer be clearer about BLF Pickup function.
Method 1: Use Feature code to pick up calls.
Go to DSS key interface through web interface.
To configure pickup code only for one account.
There are 2 ways to meet this function.
a. Then go to Account->Advanced->Directed Call Pickup Code->Enter the pickup code here.
b. Direct enter the pickup code at the Extension item.
To configure the pickup code for all accounts.
Go to Features->Call Pickup->Enabled this function and enter the pickup code.
Here pay attention that this ‘*20*’ code will be applied to all accounts.
In summary, when using this method to meet BLF call pickup function, then phone will dial ‘*20*2111’ this format to pick up calls. Just like pickup code+ Extension number.
Method 2: Use Dialog-info to pick up calls.
This method can only be applied in some account only.
Go to Account->Advanced->Dialog Info Call Pickup->Enabled
In summary, when using this method to meet BLF call pickup function, then phone will only dial the number to pick up the call. And phone will pick up the call by handling the ‘Replaces’ info. in the INVITE message.
Let’s make an example here.
- 029 makes a call to 003;
- There is BLF visual LED indicating on the DSS key;
- 001 enter the DSS key to pick up the call.
I have also attached the pic about the process.
For more details, you can also refer to the trace packet here:
If there are any other questions, please feel free to contact with ticket.yealink.com .
