【Troubleshoot】SIP-How to Get Correct Syslog Config.bin and pcap on V80 or Higher
Last modified date: 2020/12/22 Views: 5220

When reporting issues to Yealink support, you are expected to send pcap, syslog (level 6) and config.bin together with detail issue description. The FAQ shows how to get these files in bundle from phone. 


Please follow the steps below:

1. Go to Settings -> Configuration page.


2. Drop down the page and you will see Export All Diagnostic Files option.


3. Press Start. Then start to reproduce the problem.

    Note: when you press Start, the syslog level will be automatically set to 6. 


4. After finishing test, press Stop and then Export. You will get a file, named allconfig.tar with syslog, pcap and config.bin. Please export it immediately after testing, just in case the messages been overwritten. 

More Information

NOTICE: The exported trace files will contain local contacts and call records, mainly configuration files.
Yealink will ensure that the information provided by users is used internally for problem diagnosis and will not be leaked.


T48G, T46G, T42G, T41P, T40P, T29G, T27P/G, T23P/G, T21(P) E2, T19(P) E2 with V80 or higher, other models with V81 or higher.

Product Type
VP59 , SIP-T57W , SIP-T54W , SIP-T53W , SIP VP-T49G , SIP-T48G , SIP-T46G , SIP-T42G , SIP-T41P , SIP-T40G , SIP-T40P , SIP-T29G , SIP-T27G , SIP-T23G , SIP-T23P , SIP-T21(P) E2 , SIP-T19(P) E2 , W60P , W53P , W52P , W41P , CP860 , SIP-T27P , SIP-T42S , SIP-T58A
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