There are a large number of FAQs and customers are not familiar with the search mechanism, resulting in no solution to the problem.

In short: After entering FAQ system, TOP 10 page is displayed, which lists the ten most commonly used FAQ, but we do not only have these ten FAQ, you can click "TOP 10" to switch.

We categorize each FAQ by function and put the category in the title, so you can search by category.

Registration; Basic Calling Functions(Basic); Advanced Features(Advanced); Phonebook; Customization Setting(Customization); Network & Security(Network); Troubleshooting; Auto Provision(ATP) 

Note: Part of the categories is long, please click the abbreviation in brackets search

1.Advanced search mechanism:

①Fill in keywords/categories

②Set Categories to FAQ

③Set Model to the corresponding model

④Set title/text to contain keywords

As shown in the figure below.

2.Top 10 FAQ: The 10 most frequently searched FAQs.. As shown in the figure below.

3.Models classification & Sorting classification mechanism: Narrow the search scope. As shown in the figure below.

In order to optimize the search mechanism of FAQ System, would you kindly take a minute and do this survey for us? Please click this link:

FAQSurvey.yealink.com

 

If you have any question, please feel free to contact with albert.huang@yealink.com

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