【Advanced】Catch Debug Materials from Yealink Microsoft Teams Phone
Last modified date: 2021/05/31 Views: 679
Description

Sometimes you may meet questions and issues when you are using the device(s). If you want to ask the Yealink support team for help, our engineer may ask you for the debug materials for analysis. This article introduces how to catch and export the right debug materials from the Yealink Microsoft phone.

Resolution

Situation 1: For the issues which are easy to reproduce.

Steps:
1.
   Log in to the web interface of the device. (Use IP address)

On the device, go to Settings -> About to find the IP address of the device. Open your web browser, type in the IP address to go to the Web user interface. Sign in with the default username/password: admin/admin, as the shown below:
bug1.png
2.   Go to Settings Configuration, make sure the Syslog level is 6.

bug2.png3.   Then click the Start button, reproduce the issue, the phone will record the whole process. After that, click the Export button to get all debug materials include Syslog, cfg.bin file, and PCAP traces.

(Note: please also describe the whole steps of reproducing the issue and the exact time)

 

Situation 2: Randomly happened issue

If you are suffering from a randomly happened issue or need to do a long time test, phone memory will be not enough to record the complete information, please use the method below:

 

Capture PCAP with Wireshark:

1.   Yealink IP phone has a feature named Span to PC. Sign in to the web interface of the device, go to Network -> Advanced -> scroll down to the bottom of the page ->enable Span to PC Port -> click confirm.

2.   Connect the PC port of the Yealink phone to your PC and the Internet port to the network.
bug3.png
3.
   On Wireshark, click Start, reproduce the issue on the phone. All the PCAP will be recorded. Then hit Stop to stop the trace.

bug4.png

Capture Syslog using Syslog server (please do it at the same time with PCAP):

1.   On Syslog server (use 3CDaemon as an example): configure the Syslog server and set up a directory to store the Syslog file.
bug5.png
2.   On the web interface of the device, go to Settings -> Configuration, set the configuration as below, and click confirm.
bug6.pngbug6.png
bug7.png
3.   Reproduce the issue on the Yealink phone. All the messages will be recorded to the Syslog server. When you finish issue reproduction, click stop, and you can see the Syslog in the directory that you set, as the figures shown below:
bug8.png


Product Type
Teams-VP59 , Teams-MP56 , Teams-MP54 , Teams-CP960 , Teams-T58A , Teams-T56A , Teams-T55A , Teams-CP900 , Teams-CP700
200/200
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