【WH6x】How to Get Correct Log and Audio files on WH6x devices
Last modified date: 2021/05/08 Views: 292
Description

This section describes solutions to common issues that may occur while using the WH6x USB device. 

Cause

Yealink DECT WH6x headsets support exporting log and audio files to help analyze headset problems. Users can export these files at a time via Yealink USB Connect Tool and troubleshoot if necessary. The log file format is [headset]_[date]*.tar, and audio file format is [headset]_[date]*.dat.

Resolution

Scenario 1: When an audio issue found.

Procedure:

1.Open the Yealink USB connect tool, then start an audio collection. (You need to click the Start button to collect audio data first)
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2.Try to reproduce this audio issue again.
Note: Please help say 'one, two, three' to mark the time point at which the audio issue occurred. Or help to record the point in time from YUC.

3.After the audio issue reproduced, please stop the audio file, and the audio file will be stored in the directory automatically.
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4.Then, also export the log file immediately.
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Note:  Before exporting the log file, please select log level to 6 or 7 first.

5.Please describe the detailed description of this issue for us.
a. What are the headset type and version? And what if the connected device info? e.g. FW is 125.420.0.30, the connected device info is PC with win 10 with USB connection.
b. Steps to reproduce the issue.      
c. Reproduce rate: e.g. 100%
d. Is there any other information you want to share? Any troubleshooting you have done?


Scenario 2: Non-audio issue found.

Procedure:

1.Connect Base-headset to PC via USB cable, then open Yealink USB Connect tool in your PC to export log file immediately.

2.Please offer a detailed description of this issue for us.
a. What are the headset type and version? And what if the connected device info? e.g. FW is 125.420.0.30, the connected device info is PC with win 10 with USB connection and mobile phone (iPhone 12 pro) with Bluetooth connection.
b. Steps to reproduce the issue. [Make a video about this issue for us if the issue scenario that is difficult to describe.]
c. Reproduce rate: e.g. 100%
d. Is there any other information you want to share? Any troubleshooting you have done?

Scenario 3: When a new feature request reported.

Procedure:
1. Application scenario. [How does this function work? Why does the customer need it?]
2. Any other brand headsets support this feature?
3. Any business/project information?

More Information

Upon encountering a case not listed in this section, contact Yealink for further support, via submitting a ticket.  https://ticket.yealink.com/page/create-ask.html

Product Type
WH62 , WH63 , WH66 , WH67
Version
xx.420.0.20 or higher
200/200
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